Software management: update to the latest version, uninstall, and repair self-protection
Settings → Software Management is the client's maintenance page: version update, uninstall, protection repair, auto-start repair, cloud backup/restore and logs all live here. Keep the client up to date.
How do I update the client to the latest version?
Two ways: prefer the one-click update under Settings → Software Management; if that fails, download the installer from the official site and install over the existing version. Steps below.
Option 1: one-click update in the client (recommended)
- 01
Open Software Management
Verify the parent password on the client home screen to enter Setup mode, then click Software Management on the left.
- 02
Compare current and latest version
When the page opens the client checks in the background and shows the latest cloud version (the top of the page has a server-site dropdown showing the current site, from which you can also switch). Versions use Year.Month.Day.Build, e.g. v26.9.23.2 = the second build released on Sep 23, 2026.
- 03
Click Software Update
If you are already on the latest version a message says so; otherwise a confirmation dialog appears. After confirming, the built-in updater downloads and verifies the package, then launches the new version.
- 04
Confirm the upgrade
After the update finishes, reopen Settings → Software Management and confirm the current version is now the latest.
Option 2: manual upgrade from the official site
- 01
Open the download page
Click Open Website in the failure prompt, or click Go to the Download Page on the Software Management page.
- 02
Download and install over the existing version
Get the latest installer aivi_<version>.exe (e.g. aivi_26.10.12.1.exe) and run it as administrator — it upgrades in place, no uninstall needed.
- 03
Verify the version
After installation, open the client and check Settings → Software Management to confirm the version.
Will updating lose my child's usage records?
No. Updates only replace program files; usage records and configured rules live in the system data directory, so no re-binding or re-configuration is needed. Updating requires internet access — if the network is restricted (school network, proxy) switch networks and retry; if antivirus blocks it, allowlist AIVI.
How do I uninstall? Can my child delete it?
Click Uninstall on the Software Management page: it launches the uninstaller, which itself asks for the parent password — cancelling or failing verification aborts, so the child cannot uninstall alone. After verification it cleans up services, files, shortcuts and related data. Day-to-day bypass protection also relies on the software protection switch and the guardian service's self-healing.
Lock stopped working or it no longer starts with Windows?
- Enable software protection (on by default, Guardian mode only): covers auto-start, the system service and anti-kill. Re-tick it if it was turned off.
- Repair protection: rebuilds core services and auto-start entries in one click. On success it reports recovery and re-ticks the switch; failures are usually due to missing administrator rights — reopen the client as administrator and retry.
- Repair auto-start: rewrites the boot task according to the auto-start checkbox; if auto-start is off it says nothing to repair.
- The Log button opens C:\ProgramData\aivi\run.log — attaching the log and version number when reporting an issue speeds up diagnosis a lot.